Replacement parts

Important update (as of February 29th, 2024)

The Lookout web shop has been closed since June 2023. As a result, we no longer have stock available to source replacement parts from, so we can no longer offer a spare parts service.
International customers, please use the replacement part service of the respective publisher in your country (see below). If your country isn't listed (yet), please refer to your point of purchase for a replacement of your copy.
If you do have other questions or feedback you want to share, please use our contact section!


  • Australia: Please refer to your point of purchase. If they can't help, you can contact support@vrdistribution.com.au. However, please be aware that this contact is a general support address and really only to be used if your seller can't help with a replacement, refund, etc.
  • Chile: You can create an account with their Customer Service System or contact postventa@asmodee.com.
  • Czechia: Please refer to your point of purchase or start contact using the chat at https://www.hraj.cz . If they can't help, you can contact reklamace@blackfire.cz.
  • France: Please use the form on their Service après-vente page.
  • Italy: Please use the form on their Contatti page and select "Richiesta parti mancanti/difettose" under "Argomento". Additionally, please provide photos of the purchase receipt, back of the game box and the defective parts. For more information, you can visit their FAQ .
  • Netherlands: We have two major distribution partners in the Netherlands:
  • New Zealand: Please refer to your point of purchase. If they can't help, you can contact support@vrdistribution.com.au. However, please be aware that this contact is a general support address and really only to be used if your seller can't help with a replacement, refund, etc.
  • Nordic countries: You can refer to your point of purchase or email to salesnordics@asmodee.com.
  • Poland: Please contact reklamacje@rebel.pl. For more information, please see their "Complaints and Returns" information page.
  • Spain: Please contact comunicacion@asmodee.es. For more information, please see their "Contacto" information page.