Contact us & Help

How can we help you?

Dear customer,

we are very sorry that you have problems with one of our games. In order to help you as quick as possible, please use the form on our replacement parts page using the following link:

https://lookout-spiele.de/en/parts.php

(Or simply click on "Replacement parts" in the navigation menu).

Thank you very much,
the Lookout-Team

Dear customer,

the new homepage design offers all related information to a game, including general information, downloads and faq, on the respective game detail page. You can also simply search for a certain game title in order to find all related information on the result page.

https://lookout-spiele.de/en/games.php

(Or simply click on "Games" in the navigation menu).

Happy exploring,
the Lookout-Team

Dear customer,

thank you for your trust and your interest in our products. You can buy most of our game by simply going to your favorite game store, whether it is your local retailer or a big online reseller. Additionally, we constantly work on the following list, which contains links to our international partners and where they distribute our games:

Happy shopping,
the Lookout-Team

Dear designer,

thank you for your trust and that you would like to work with us. To let you know, what you can expect from us, and the other way around, to let you know, what we expect from you, we offer our Submission Guidelines as a download. Please read them carefully, as you will find all additional and relevant information in them:

Submission Guidelines

Thank you very much,
the Lookout-Team




By submitting this form you give your consent that your personal data are stored and processed as long as is needed for dealing with your request. (Find further details and cancellation notices in our privacy policy).

Dear retailer,

we are very happy that you want to offer our games in your shop. The international distribution of our games is offered by different companies, depending on the country you are from. We are constantly working on the following list to give an overview on who you should contact. However, if in doubt (or your country isn't listed), please contact Asmodee for further details:

Thank you very much,
the Lookout-Team

Dear group,

we are happy that you are interested in our games and that you want to present them in your group. Unfortunately we can't offer any discounts on an international level. You can try to contact the respective publisher of a game you are interested in and ask them if they might be able to support you.

Thank you for your understanding,
the Lookout-Team

Please use this form only for event invitations! Support requests (e. g. games for the events game library) are not possible on an international level. For futher information, please refer to the topic "I present games and would like to request a review / demo copy".

Dear organizer,

we are very happy that you think, that our participation in your event would enrich it. Please keep in mind that we are a German based company which can't participate in many international events due to logistics and costs. However, if you think your event has the "something special" it needs to convince us to come by, please use the following form to contact us:



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By submitting this form you give your consent that your personal data are stored and processed as long as is needed for dealing with your request. (Find further details and cancellation notices in our privacy policy).

Dear game presenter,

thank you for your interest in our products and that you want to show it to a broad audience. Unfortunately it is not possible for Lookout to provide international press with review copies. Please ask the specific distributor of the game you are interested in if they can support you.

Thank you for your understanding,
the Lookout-Team

Der visitor,

thank you very much for your attention! We are sorry for the error or problem you encountered. Please use the following form to tell us about it and we will resolve it as soon as possible:




By submitting this form you give your consent that your personal data are stored and processed as long as is needed for dealing with your request. (Find further details and cancellation notices in our privacy policy).

Dear visitor,

we are sorry, that we can't help directly. Please use the following form to contact us on a general bases:



By submitting this form you give your consent that your personal data are stored and processed as long as is needed for dealing with your request. (Find further details and cancellation notices in our privacy policy).