Contact us & Help
How can we help you?
Important update (as of February 29th, 2024)
The Lookout web shop has been closed since June 2023. As a result, we no longer have stock available to source replacement parts from, so we can no longer offer a spare parts service.
International customers, please use the replacement part service of the respective publisher in your country (see below). If your country isn't listed (yet), please refer to your point of purchase for a replacement of your copy.
If you do have other questions or feedback you want to share, please use our contact section!
- Australia: Please refer to your point of purchase. If they can't help, you can contact firstname.lastname@example.org. However, please be aware that this contact is a general support address and really only to be used if your seller can't help with a replacement, refund, etc.
- Chile: You can create an account with their Customer Service System or contact email@example.com.
- Czechia: Please refer to your point of purchase or start contact using the chat at https://www.hraj.cz . If they can't help, you can contact firstname.lastname@example.org.
- France: Please use the form on their Service après-vente page.
- Italy: Please use the form on their Contatti page and select "Richiesta parti mancanti/difettose" under "Argomento". Additionally, please provide photos of the purchase receipt, back of the game box and the defective parts. For more information, you can visit their FAQ .
- Netherlands: We have two major distribution partners in the Netherlands:
- New Zealand: Please refer to your point of purchase. If they can't help, you can contact email@example.com. However, please be aware that this contact is a general support address and really only to be used if your seller can't help with a replacement, refund, etc.
- Nordic countries: You can refer to your point of purchase or email to firstname.lastname@example.org.
- Poland: Please contact email@example.com. For more information, please see their "Complaints and Returns" information page.
- Spain: Please contact firstname.lastname@example.org. For more information, please see their "Contacto" information page.
the new homepage design offers all related information to a game, including general information, downloads and faq, on the respective game detail page. You can also simply search for a certain game title in order to find all related information on the result page.
(Or simply click on "Games" in the navigation menu).
thank you for your trust and your interest in our products. You can buy most of our game by simply going to your favorite game store, whether it is your local retailer or a big online reseller. Additionally, we constantly work on the following list, which contains links to our international partners and where they distribute our games:
thank you for your trust and that you would like to work with us. To let you know, what you can expect from us, and the other way around, to let you know, what we expect from you, we offer our Submission Guidelines as a download. Please read them carefully, as you will find all additional and relevant information in them:
Thank you very much,
we are very happy that you want to offer our games in your shop. The international distribution of our games is offered by different companies, depending on the country you are from. We are constantly working on the following list to give an overview on who you should contact. However, if in doubt (or your country isn't listed), please contact Asmodee for further details:
- General: Asmodee
- Australia: Asmodee North America
- Austria: Asmodee Deutschland
- Canada: Asmodee North America
- China: Asmodee China
- Denmark: Asmodee Nordics, Lautapelit
- Finland: Asmodee Nordics, Lautapelit
- France: Asmodee, Fun Forge
- Germany: Asmodee Deutschland
- Italy: Asmodee Italia
- Japan: Hobby Japan
- Netherlands: 999 Games
- Norway: Asmodee Nordics, Lautapelit
- Poland: Lacerta
- Spain: Asmodee Iberia
- Sweden: Asmodee Nordics, Lautapelit
- Swiss: Asmodee Deutschland
- U.K.: Asmodee U.K.
- U.S.A.: Asmodee North America
Thank you very much,
we are happy that you are interested in our games and that you want to present them in your group. Unfortunately we can't offer any discounts on an international level. You can try to contact the respective publisher of a game you are interested in and ask them if they might be able to support you.
Thank you for your understanding,
Please use this form only for event invitations! Support requests (e. g. games for the events game library) are not possible on an international level. For futher information, please refer to the topic "I present games and would like to request a review / demo copy".
we are very happy that you think, that our participation in your event would enrich it. Please keep in mind that we are a German based company which can't participate in many international events due to logistics and costs. However, if you think your event has the "something special" it needs to convince us to come by, please use the following form to contact us:
Dear game presenter,
thank you for your interest in our products and that you want to show it to a broad audience. Unfortunately it is not possible for Lookout to provide international press with review copies. Please ask the specific distributor of the game you are interested in if they can support you.
Thank you for your understanding,
thank you very much for your attention! We are sorry for the error or problem you encountered. Please use the following form to tell us about it and we will resolve it as soon as possible:
we are sorry, that we can't help directly. Please use the following form to contact us on a general bases: