Replacement part service: Sometimes you have to let go
Being part of the large Asmodee network is a pretty good thing for a small studio: Since 2022, the Lookout team has been able to focus exclusively on developing and publishing new games for you, as distribution is in the hands of our reliable partners. With Village, Camel Up and the Great Western Trails series, we were even able to significantly expand our range of fine games.
In return, Lookout web shop has been closed since June 2023, so we can no longer offer a spare parts service outside of Germany.
International customers, please use the replacement part service of the respective publisher in your country. If they are not able to offer said service, refer to your point of purchase for a replacement of your copy.
As support, we will create a list of such services from our international partners in our contact section. Please be a little bit patient with us, as this will take some time.
At this point, a big thank you!
While these changes are also happening, because we are part of a strong, world-wide network, there's a second part to it: We have to say goodbye to three colleagues who have accompanied Lookout for many years...
Dear Britta, you have not only handled our customer service so brilliantly for many years, but also rocked the web shop. The handwritten addresses are legendary, and our customers will miss the goodies you sneaked into their parcels, that’s for sure.
Dear Günter, only a few are as well connected in the boardgaming industry as you are. In the early years, you found us sales partners as far away as Asia and helped Agricola find many fans worldwide. Thank you very much!
Last but not least, a big thank you to the man behind the curtains, handling our warehouse and office rooms in Berne. Mr. Borowsky, we will keep your helping hands in good memory.
Thank you for your great commitment to Lookout. We wish you all the best for the future.
Your Lookout team
More to explore with Forest Shuffle: Alpine
Here it is, the first expansion to Forest Shuffle, the fabulous card game about the forest and its inhabitants by designer Kosch. With Forest Shuffle: Alpine, we're shuffling 36 brand new cards to the deck:
The mountain forest in the Alps is home to numerous animals, plants and fungi right up to the tree line. Gentians, eagles, marmots, chamois, Swiss stone pines - their habitats are different, but here too, there are synergies and valuable partnerships that score you points.
The expansion fits seamlessly into the base game, the rules are familiar. Two new tree species and numerous Alpine species provide even more diversity and plenty of variety at your game table: the mountain hare is a loner, but is counted as part of your population of hares, Gentian and butterflies make an excellent team, and the bearded vulture will drag more points into your cave... however, just take a look for yourself!
In Europe, the first copies will go on sale in mid-April, overseas and Asia can expect them 6-8 weeks later due to transportation. Fortunately, you already have the opportunity to try out the expansion on Board Game Arena starting with 10:00 a.m. (CET) TODAY (Feb. 23rd, 2024)!
We are already looking forward to your feedback!
The Lookout team
February news: Camel Up, Great Western Trail, Village & Eppi
LOOKOUT, TAKE OVER!
Good news for our fans: Village, Camel Up and the entire Great Western Trail series, which were previously published under the Plan B, Eggert Spiele and Pretzel Games brands, will be incorporated into the Lookout range.
For you gamers, everything remains the same - quality, challenges, fun, availability. The only thing we ARE changing is the logo on the box. From now on, the Lookout team will take care of the production of these titles with the usual care and affection.
The international spare part service remains in the hands of our trusted distribution partners. For Germany, the only change is that you can now also start a replacement part request on our homepage. We are working on implementing everything but will need a few more days. Until then, please use the option "Not listed" and let us know in the form for which game you need our help.
However, it will be a little while before we can roll out the first copies with the Lookout logo - a takeover like this takes time. And we want to make sure that all the sheep, cattle and camels feel at home with us... In any case, we are delighted because all three titles are a great addition to our range!
EPPI ON READING TOUR IN GERMANY
Meet these lovely two at events all over Germany: author Felicitas Pommerening has not only come up with a wonderful story. She's going on a reading tour with Eppi!
All tour dates: https://felicitaspommerening.de
AVAILABLE FOR CHRISTMAS: PATTERNS
Santa is bearer of good news: At SPIEL'23 you were able to play Patterns - A Mandala Game, the second installment in the Mandala series by Trevor Benjamin and Brett J. Gilbert. Next week, this tight area control for two will finally be available in Germany and Austria!
- is quickly set up
- is explained in less than five minutes
- plays very fast!
Are you up for a match? Let’s meet under the Christmas tree...
NEWS FROM TIPPERARY
German issue No. 20 of Lookout's customer magazine, Neues vom Ausguck - Ausgabe Nr. 20, was released at SPIEL'23 . It’s filled to the brim with background information on Forest Shuffle, an interview with Kosch, more background stories as well as brand new objective cards and a solo mode for Tipperary, our new family game by Günter Burkhardt.
The magazine is only available in German, but free download files of the objective cards and solo mode in English are available here:
WINTER BREAK AT LOOKOUT GAMES
It's that time of year again: the Lookout team will be taking a break over the holidays to recover and recharge their batteries for new endeavors. We will therefore not be available from December 15th, 2023 to January 2nd, 2024.
The replacement parts service will be closed from December 8th, 2023 to January 2nd, 2024. We will be happy to process your emails and inquiries right after the winter break: Our colleagues will be at your disposal again, starting with January 2nd, 2024!
We wish you a merry Christmas, happy guests (and maybe a game or two...). See you all safe and sound in 2024!
Wishing you a happy new year and keep on playing
The Lookout Team
Spiel'23 is gonna be great
ALL LOOKOUT NOVELTIES ON DISPLAY
Let’s see what we are hauling in for Essen SPIEL'23 from October 5th to 9th:
Things are changing, even for the world’s biggest boardgame convention. So, you will find this year's Lookout novelties right in the family area in Hall 6. In addition, you will find us in Hall 3 - together with our partner HÜNE gaming tables .
HERE’S WHERE THE DEMO TABLES ARE WAITING FOR YOU:
In Hall 3-D110 (next to booth B109) you can play High Season - A Grand Austria Roll & Write (German only!).
In Hall 3-B109, our promoters will be waiting for you at HÜNE gaming tables to explain Forest Shuffle in English! We will also have English display copies of Patterns: A Mandala Game, Tipperary and High Season - A Grand Austria Roll & Write available.
Make sure you get a seat at our demo tables!
AND HERE’S WHERE TO BUY:
Do you like Forest Shuffle? Then, thanks to Asmodee, you can purchase copies for the first time directly at the booth in Hall 6-D102 (German only)!
More German copies are available in the Asmodee Shop in Hall 3-D110, English copies are available directly from Lookout in Hall 3-B109 (these boothes are next to each other)!
Forest Shuffle, the cuddly Forest Shuffle plushies and the Agricola (Revised Edition): Ephipparius Deck will be available at the Lookout Shop in Hall 3, as is a brand new Neues vom Ausguck - Ausgabe 20 magazine (German only). As long stock lasts. Be on the lookout for our big orange Mega-Meeple!
Check in with our social media for updates!
SIGNING SESSIONS WITH KOSCH | FOREST SHUFFLE
Meet this friendly guy, Kosch, the mastermind behind Forest Shuffle and get your copy signed hot off the press:
- Friday, 11:00 a.m. – Hall 6-D102
- Friday, 01:00 p.m. – Hall 3-B109
%%% Warehouse sale - Everything must go %%%
Closing a webshop doesn't mean your warehouse is empty. You missed the sale from the Lookout webshop this spring? Then this is your chance!
Demo games, rare copies of former Lookout titles, returns, demo games, original packaging, goodies, promos and whatever other treasures we've found in the Lookout warehouse: we'll bring them all to SPIEL'23 .
Hall 3-B109 only!!!
Starting at 10:00 a.m. on Thursday, our fabulous team will be ready for you. So you better be quick.
Note: Thanks for your understanding that Lookout cannot give any information about the type and number of available games in advance. The same applies to the sale: no pre-orders, no reservations. As long stock lasts!